BIZCONNEX or BIZ
GLOBALTOURS representing M/s AVNI MICE Solutions Private Limited, understands that unexpected circumstances may
arise, and we want to ensure our customers have flexibility and peace of mind
when booking with us. Below is our refund policy:
Booking Cancellations
- Cancellation 60 days
before departure, 75% Refund of the total booking cost.
- Cancellations between
60-30 days before departure, 50% Refund of the total booking cost.
- Cancellations between
30-15 days before departure, 25% Refund of the total booking cost.
- Cancellations before 14
days or less before departure, No Refund of the total booking cost.
Exceptions
- Some travel services,
such as airline tickets, may have stricter cancellation policies or penalties.
We will inform you of these exceptions at the time of booking.
- No refunds will be issued
for unused travel services or portions of packages.
Refund Process
- Refunds will be processed
within 14-21 business days after receiving your cancellation request.
- Refunds will be issued in
the original form of payment Only.
Changes to Bookings
- If you need to make
changes to your booking, we will try to accommodate your request. However,
changes may be subject to additional fees or penalties and approval of
suppliers/ vendors which cannot be contested.
Force Majeure
- In the event of
unforeseen circumstances such as natural disasters, political instability, or
other external factors, we reserve the right to cancel or modify your booking.
In such cases, we will offer a full or partial refund, or alternative travel arrangements
as per convenience of the Majority.
Dispute Resolution
- If you have a dispute or
complaint, please contact us. We will work to resolve the issue fairly and
promptly.